Carlisle United have issued a statement defending their decision to move Truro City supporters to the Waterworks End ahead of Saturday’s National League fixture.
The change, confirmed earlier this week, sparked anger among some travelling fans who had already purchased tickets for the covered East Stand at Brunton Park.
Club Justify Change
United explained that small away followings no longer justify using the 1,750-capacity East Stand, which has traditionally housed visitors. Instead, away supporters will now be placed on the uncovered Waterworks terrace, a move the club says is necessary to improve the matchday experience for home fans and to ease pressure on facilities.
The decision came to light after Truro were notified on Tuesday, with supporters pointing out the challenges of a 440-mile journey followed by an uncovered standing allocation. In their statement, Carlisle insisted the change was made after “careful consideration” and feedback from home supporters who had been affected by away fans temporarily housed in A Stand earlier in the campaign.
Carlisle said:
“Using the East Stand for away fans is no longer appropriate. Attendances have been very low this season and it is not viable to allocate such a large area for so few. We believe housing away fans in the Waterworks is the best option in the circumstances and, in time, it will enhance the atmosphere to have supporters on all four sides of the ground.”
The club stressed that Truro fans will still be offered a “warm welcome”, with access to food, drink, and bar facilities in the Fan Zone before and after the match. They also confirmed efforts would be made to accommodate any supporters unable to stand, though no fixed alternative has been identified.
Truro City responded by informing their fans of the changes, adding that anyone who had already purchased tickets would be refunded the difference in price between seating and terracing. However, they also noted that alcohol will not be available inside the stadium for visiting supporters.
Reaction on social media has been critical, with some questioning the fairness of the decision given the distance Truro fans must travel. Concerns were raised about elderly supporters and those requiring seating, while others criticised the lack of prior consultation.
Writer’s View
This decision highlights the ongoing tension between maximising home revenue and providing fair treatment to away fans. Carlisle’s explanation has logic in terms of logistics and capacity, but the optics are difficult when a club making one of the longest trips in English football is placed on an open terrace.
A proactive approach, with clearer communication and more consideration for vulnerable supporters, might have softened the backlash. With away allocations already under pressure across the divisions, this case at Brunton Park serves as another reminder of how vital supporter experience is in shaping a club’s reputation.
